Reviews

Performance Prep always takes such excellent care of my family's vehicles. From little issues to major problems, they are always accurate with diagnosis and efficient in repairing the problem. Will never go elsewhere!

Outstanding mechanics with integrity you can count on. From routine maintenance to major repairs, they do excellent work, and I leave with complete confidence that the job was done right. Highly recommend!

I had a 1986 Ford F150 repaired a couple of years ago. Ward, the owner, personally handled the job and it runs great to this day. Recently I needed to have a 1980 Chevy K10 diagnosed for an engine problem and, once again, Ward personally handled the issue and repaired it without fail. I went there to Performance Prep as a repeat customer and I wasn't disappointed. They will do the job professionally and thoroughly. I trust them with my vehicles.

I was Traveling east from Federal Way on Highway 18 in my Ram Diesel. All of a sudden my truck started bouncing/vibrating really bad like driving on a washboard . It was like what I felt when my bearing on the drive line broke out of its casing, only 100 times worse. When I slowed down, the vibrating stopped. It didn't happen again, but my wife insisted I have it checked out. So I took truck to Performance Prep (where I've taken it before for other repairs). Performance Prep took it for a test drive and truck would not do a repeat. The truck was taken into their shop where they did a theral inspection of all parts. Everything checked out good. They the took truck for another test drive which resulted in the same as the first. I might add that the test drive was on the same part of Highway 18 where the bouncing happened. So, since Performance Prep could not find anything that would have caused the problem, they only charged me half of their normal fee. They spent a lot of time on my truck. Because of so much time spent, I felt it was only fair for me to pay the regular fee. They insisted I only pay 1/2 of the original fee. Now show me a business that does that! It is so hard nowadays to find an honest business like Performance Prep! I highly recommend you take your vehicle to them for repair. "You won't be sorry"!

They took good care of me and my old school they was very patient with me and was understanding i will be definitely go back and referring them to my buddies that own classic cars

Quality and honest place! I took my Mustang in for what I feared my be a major operation. They researched potential issues and assessed the situation as well. They came up with the least possible fix financially. They could have very easily tried to squeeze more out of the situation but were honest! My 2011 Mustang has a new home. Thank you !!!

I paid $226.47 for a pre-trip inspection because I’m preparing to drive nearly 3,000 miles. Before the inspection, I told Performance Prep three things: the car pulled to the left, the oil was overfilled, and I knew I needed brakes. Their inspection results? The car pulled to the left, the oil was overfilled, and I needed brakes. Shortly afterward, I discovered my A/C wasn't cooling at all. Performance then quoted me another $225 just to diagnose the A/C, before any service or repair. That made me ask a very simple question: What exactly did my $226.47 inspection uncover that I hadn't already told them? I paid for a pre-trip inspection to find what I didn't know. I won't be returning. Smiles.

The $226.47 charge was for a one-hour pre-trip inspection, not a full diagnostic appointment. You told us the purpose of the appointment was to determine whether the vehicle was reasonably ready for a 3,000-mile trip and to review the areas that concerned you. Our technician began with a 20-minute test drive to assess drivability and confirm your concerns: the pull to the left, the overfilled oil, and the brakes. The vehicle was then placed on a lift for a visual inspection of those concerns. Estimates were prepared and provided to you for the work needed. That inspection confirmed the oil was about two quarts overfilled, found the rear brakes at 3 mm, traced the pull to worn front tires, and noted suspension issues and tire-pressure faults. The pull was not an alignment-only issue. The vehicle needed a new rack and pinion, which was contributing to the pull to the left, followed by an alignment after that repair. We recommended an oil change to correct the overfill, rear brake service, rack-and-pinion replacement, and the follow-up alignment. You declined each of those services. An inspection of this kind is limited to what can be verified within that one-hour appointment. It cannot forecast a system that was working at the time of the visit and later fails. Air conditioning was not an expressed concern at drop-off, and the hour was spent checking the vehicle’s reasonable readiness for a 3,000-mile trip. You called about a week later after the weather turned warmer, and we then quoted a separate A/C diagnostic. Again, we are sorry that we did not meet your expectations and hope that you find a shop that does. Should you wish to further discuss this please feel free to call us at 253-927-2079. Have an amazing day and an even better road trip! We wish you the best in all things!

- Performance Prep LLC

Highly recommend!! For EUROPEAN VEHICLES

There is not a better shop around!

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