Is there a difference between an estimate and diagnosis?

 

We are often asked if we give “Free Estimates” when in fact the customer is in need of a diagnosis of a problem.  It is, therefore, important to understand the difference between Estimates and Diagnosis.

 

Estimates deal with the cost of repairing Known repairs.

 

Diagnosis is the means by which we determine the needed repairs.

 

With higher tech vehicles, it is usually necessary to diagnose a problem before we can give an estimate of the repair.  Therefore, the estimate may be free, but we must charge for the diagnosis. Your vehicle problems can almost always be resolved; the controlling factor is how much time and money you desire to spend toward this end.

 

We endeavor to use the latest in training and equipment to properly diagnose and repair your problems at the least cost and time loss both to you and to ourselves. Our results and percentage of satisfaction are well above the industry average, but no one has all the knowledge and answers. We try at all times to treat you with the same respect and consideration that we would expect ourselves.

 

Part of the trade off for having higher tech cars with less emissions, higher fuel economy, and more safety and convenience features, is the higher cost of diagnosis in both time and money.  As the owner of the car, we are sure you understand that you also own the problems, and therefore the cost, whether productive or otherwise, must be borne by you. We are here to assist in prompt, accurate and responsible results.

 

Unfortunately, although we have spent thousands of hours and dollars on the latest training and equipment, a problem that is not malfunctioning at the time it is in the shop may not be able to be detected and diagnosed at that time. Also, electrical and wiring problems may mask symptoms or cause erratic results. Therefore, it may be necessary to plan on leaving the car for several days or to wait until the problems are more pronounced and reschedule at that time. Please remember, we can only diagnose and or repair problems that are present, or that can be tested correctly in their present state.

 

Thank you for taking the time to read this. If you have any questions, be sure to clarify them before we begin.

 

This information is compliments of Performance Prep.